Family Owned & Operated Since February 2000

Laser Engraving & Cutting From Single Pieces to Small Production Runs

 

Memories Made Here

Frequently Asked Questions

 

 


Q- How does laser engraving work?
A- A laser is a light-amplifying device that produces a highly focused beam of coherent light. This focused beam vaporizes the material it contacts. A computer sees the engraving machines as another printer and controls the path of the beam, the power and the speed at which the laser moves across the material being engraved. The advantages of the laser over a mechanical cutter are many.


Q- How long will it take to get my engraving order back?
A- As an example, we receive your order Monday afternoon. We review the order and write up the job sheet where we detail the orders requirements and prepare an instruction sheet for engraving. The order moves from shipping & receiving to the engraving IN area. The order is usually processed the following day, returned to shipping & receiving where it is packaged and taken to the Post Office with the days orders and shipped. Larger orders my take longer to process. We schedule small orders in even while a larger order is being processed so as to keep the orders moving even if this means breaking down a setup to process even 1 piece for a customer.


Q- What's the largest piece you can engrave?
A- Our machine can engrave an area of 12" x 24". The largest solid piece we can engrave is 17" x 29" with then engraving area centered on the piece. We cannot feed through longer solid materials as the machine is not designed for feed through as a safety precaution. Material such as leather and cloth can be draped down in our machine and moved through which enables us to engrave such material in nearly any length.


Q- How do I order from Touch Of Wood?
A- Send your work either U.S. Mail, by a service of your choice or bring your work to our store.

Our address is; Touch Of Wood, 662 Center ST., Manchester, CT., 06040

Our E-mail address is; touchofwood@touchofwood.com

Voice/Fax (860) 643-9190
Cell Phone (860) 841-4266

We accept for payment; Check, Money Order, Visa, Master Card and Discover. Please make checks and money orders payable to Touch Of Wood.


Q- Does your $10 minimum for laser engraving include shipping?
A- No, shipping is in addition to the $10 minimum for laser engraving.


Q- I only have one line of laser engraving; do I have to pay shipping plus $10 just for the one line?
A- While we try to make laser engraving affordable for everybody we do need to cover the time necessary to process small jobs. Our minimum charge for laser engraving is $10.00 plus shipping and handling. One suggestion we can make is include items to be engraved as sample pieces for your customers to see.


Q- I have a wood piece to be laser engraved. What do I need to do to prepare the wood for engraving?
A- Your piece needs to be prepared through its final sanded finished and the surface sealed. The laser engraving produces a smoky residue which would stain an unsealed surface and further sanding may mar the laser engraved image. With the wood sealed any residue simple cleans off with a damp cloth. We clean the surface for you after laser engraving. A clear coat of lacquer works well as a sealer. Paint may be laser engraved as well. We do ask that should you seal the surface with anything other than lacquer that you provide a sample piece for testing to us.

Q- What happened to your shopping cart?
A- Most our orders are custom and the cart just wasn't being used enough to even begin to cover the cost, so we dropped the cart. Most our orders are shipped or arranged via E-mail. We also welcome walk in orders, it's nice actually meeting our customers!.

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